After-Sales Service & AMC Hub
4Manage rooftop repairs, panel cracks, inverter errors, engineer assignments, and automated customer WhatsApp updates.
| Ticket # | Customer & Site | Service Issue | Type & Warranty | Priority | Status | Assigned Engineer | Actions |
|---|---|---|---|---|---|---|---|
| TCK-2012026-09-04 | Kunal Textiles | Inverter Error / Solar Generation Drop Growatt 5kW inverter display showing Err-04 (Grid Under-Voltage). Solar generation stopped at 11 AM. | Warranty (Free) | High | In Progress | Imran Sheikh | |
| TCK-2022026-09-02 | Ahmed Khan | Panel Cracks / Physical Damage Corner module hairline crack observed after heavy pre-monsoon hail storm. Hold Reason: Awaiting replacement panel shipment from Waaree warehouse warranty dispatch | Warranty (Free) | Critical | On Hold | Rahul Bhosale | |
| TCK-2032026-09-04 | Anjali Rao Baner | MCB / Tripping / Earth Fault DC SPD tripped and fuse blown following local grid spike. Fix: Replaced blown 1000V DC surge fuse, inspected earthing pit resistance (measured 2.4 ohms, safe). System tested and generating 4.2 kW normally. | Warranty (Free) | Medium | Completed | Imran Sheikh | |
| TCK-2042026-09-08 | Deshmukh Motors | Annual Solar AMC Health Check Scheduled bi-annual solar AMC preventative cleaning, string Voc checks and thermal imaging. | Paid Service | Low | New | Rahul Bhosale |